Georgia Natural Gas Providers and Rates - Scana Billing Complaint
by Anonymous
(Georgia)
I used to be a Georgia natural gas customer of Scana regulated. I was then offered to change to Scana energy and I did.
I paid my bill on line but I unfortunately paid the wrong acct. In turns out that I paid the regulated instead of Scana energy. My natural gas service was subsequently shut off because of the accidental delinquent bill.
My husband called Scana that day and informed them the bill had been paid, he then gave the acct # that was paid and the rep stated it was the wrong acct that was paid but would have the funds transferred to Scana energy.
My husband ask if the gas would be turned back on, they said yes but not until a week later that was when they would be back in the area again.
I was charged a $60 reconnect fee and was told I will be charged $150.00 deposit because of the disconnection. The representative claimed to understand that it was an honest mistake, but several representatives have claimed that there is nothing they can do to reconcile the matter.
I have now purchased a home and was told I will have to pay this $150.00 deposit to have service transferred, I am very disappointed in this type of service and feel like this $150.00 should of been waived due to the fact Scana received their money the same day that the gas was turned off.
This unsatisfied consumer is now searching for a new Georgia natural gas provider.
Scana Energy Disconnected Our Natural Gas After Payment
by Alvoni Grace
(College park , Ga)
My husband and I have used Scana as our Georgia natural gas provider for over 3 years. We have always paid our monthly bill in full and in most cases prior to the due date.
I was late on the bill this month about 8 days from the due date. I paid my bill using Scana's automatic payment system which charges a 3 dollar electronic fee. Our monthly natural gas bill was $115.00 in total, which again I paid well before I thought any disconnection of service would take effect.
Well a few days later I saw a utility truck outside of my house and plead with guy showing him the automated confirmation number. Unfortunately he was just low down mean and he stated that he just didn’t care much about my personal circumstance.
I then attempted to call Scana's customer service. Needless to say dealing with the incredibly rude and irrational “customer service” representatives I quickly realized that when dealing with this natural gas provider, there is no justice or common sense applied.
The end result is that my family and I will be out of natural gas for 7 whole days! I just can not believe that any natural gas provider in Georgia can treat they're long term customers this way.
Needless to say we will never be Scana Energy customers ever again.
